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Storykindly — Refund Policy

Last updated: 2026-10-27 · Policy version: 1.0

1. In short

Storykindly is a gift that depends on another person — the storyteller — choosing to take part. So we refund before the course begins, when the storyteller says no or does not reply, and whenever you cancel within 14 days. Once the storyteller has accepted, we make the book from the chapters they approve.

2. When you get a full refund

Situation	How
You cancel within 14 days of your payment, for any reason (gift purchases included — the 14 days run from the purchase)	With the link "Withdraw from the contract here" on your order status page, or by email to support@storykindly.com. Refunded automatically once requested.
The storyteller chooses "No thanks" when they open the invitation	Automatic. We tell you the invitation was not accepted, without details.
The storyteller does not accept within 14 days of the invitation	Automatic. Same message to you.
A technical problem on our side means we cannot provide the Service and cannot fix it — including when we could not send you your order confirmation email within 24 hours of payment	Automatic, at the latest within 2 business days (or by email to support@storykindly.com).
The storyteller accepted but not one chapter was approved by the end of the course (including when they deleted everything first)	By hand, within 14 days of the end of the course.
We could not deliver the book to you (our emails keep failing and we cannot reach you)	By hand: a full refund, or the book by another route if you prefer.
You were charged twice or in error	Email support@storykindly.com.
The law gives you a refund (Section 5)	Email support@storykindly.com.

Once the storyteller has accepted the invitation, there is no refund just because they stop answering, answer only a few questions, or choose to finish early: the book is made from the chapters they approved. This does not limit your statutory rights.

3. What does not give a refund on its own

a change of mind after the 14 days;
the storyteller stopping, answering only some questions, or finishing early after they accepted;
some chapters being in the storyteller's own words rather than edited (this is how the Service works when an edit does not pass our checks or a usage limit is reached);
the storyteller using "Delete everything now" after accepting, if at least one chapter had been approved (the book is made from those chapters). Deleting never cancels a refund that is already owed.

4. Our payment partner's refund policy

Purchases are processed by Link, a Stripe company and the merchant of record for your payment, which has its own buyer refund policy, which you can find through the link in your Stripe receipt. Link may also refund a purchase itself within 60 days of payment in the cases its policy sets out. Where Link's policy gives you more, it applies.

5. Your statutory rights

This policy adds to your legal rights and does not limit them. Your statutory rights are not limited in time by anything in this policy.

Right to cancel (EU): 14 days from your payment, full refund — see Terms, Section 9.
Service and digital content: the Service must be provided with reasonable care and skill, and the book must be as described; if not, you may be entitled to a repair, a price reduction or a refund (EU: Directive (EU) 2019/770; BG: Закон за предоставянето на цифрово съдържание и цифрови услуги и за продажбата на стоки).
Rights under local consumer law elsewhere also apply.

6. How refunds are paid

A refund is for the full price you paid, including the VAT in it.
To the original payment method, through Link. Banks usually show it within 5–10 business days.
Your statement shows **"LINK.COM\*"** for the payment and the refund.
If a refund is owed to you and it can no longer be paid through Link (for example a long time after your payment), we pay it by bank transfer: we will ask you by email for an account and for your agreement to that.
Please contact us before disputing a charge with your bank. We reply to billing emails within 2 business days.

7. Contact

support@storykindly.com · Intelligence EOOD (Интелиджънс ЕООД), trading as Decido Labs · bl. 428, entr. V, apt. 42, Lyulin residential district, Lyulin district, Sofia 1359